Frequently Asked Questions

Important Phone Numbers

The Lost Key Shuttle Service phone number is 850-281-6436

Emergencies – 911

Lost Key Beach Club Bar and Restaurant is 850-429-4801
14359 Perdido Key Dr, Pensacola, FL 32507

Lost Key Golf and Beach Club Security Gate is 850-860-7912
Roving Security Patrol is 850-860-7895
14370 Lost Key Blvd, Pensacola, FL 32507

Lost Key Fitness Center and resort pool
6518 Carlinga Dr, Pensacola, FL 32507

First Service Residential (HOA) Homeowners and Business Only is 850-760-5080
14620 Perdido Key Hwy. Suite 300 | Pensacola, FL 32507

What is the Lost Key Beach Club?

The Lost Key Beach Club is a private, open-air oasis exclusively for Lost Key members and guests, which features a private restaurant, beach chair service, swimming pool, locker rooms, and shower facilities.

What types of transportation does the Lost Key Shuttle Service offer?

The complimentary Lost Key Shuttle Service offers pick-up at your doorstep and will drop you off throughout the Lost Key Golf and Beach Club. The shuttle does NOT offer pick up or drop offs off property.

How do I call the Lost Key shuttle?

The Lost Key Shuttle Service phone number is 850-281-6436

What are the operating hours of the Beach Club Bar and Restaurant?

Click here to see the 2024 hours!

The pool, locker room, showers, bathrooms are available 7 days a week.

What is the contact number for the Lost Key Beach Club Bar and Restaurant?

The contact number for the Lost Key Beach Club Bar and Restaurant is 850-429-4801.

How many chairs and umbrellas can I get from the beach service?

Each home gets up to 4 chairs and 2 umbrellas. This is a complimentary service and is dependent on availability. (chairs and umbrellas may not be available on busier weekends and holidays)

Is outside food and beverage allowed at the Beach Club?

No, coolers and outside food and beverage are not allowed at the Beach Club. However, food and drinks are available through the beach club upstairs and on the beach.

What is the dress code at Lost Key Beach Club?

While there is no specific dress code at Lost Key Beach Club, guests are expected to dress appropriately in all public areas of the resort.

Are pets allowed at the Lost Key Beach Club?

Unfortunately, pets are not allowed at the Lost Key Beach Club. However, there is a public bayfront dog park located outside the Lost Key gates on River Road.

Is parking available at the Beach Club?

No, there is no parking available at the Beach Club. However, the complimentary shuttle service will pick you up at your doorstep and take you home after your beach day.

Is the Beach Club bicycle friendly?

Yes, there are bike racks.

What is required for entry to the Lost Key Beach Club and the beach?

A key card and wristband is required for entry to the Lost Key Beach Club as well as to the beach.

Is the Beach Club handicapped accessible?

Yes, the Beach Club can be accessed by an elevator from the lower level below the club. To access the beach, you can use the walk-way that goes beneath the beach club. There is not a beach mat so access on the beach is not available. There is a single handicapped parking space available at the Beach Club.

Is the resort pool open to the public?

No, the resort-style pool is members-only. The resort pool is available for use by owners and guests staying in the townhomes and villas at the Lost Key Golf and Beach Club. Some of the single family homes also have access to the resort pool.

The condo towers and other single family homes have access to their own pools instead of the resort pool. If you have a question about access, please ask the people you rented from.

What is the dress code at Lost Key resort pool?

While there is no specific dress code at Lost Key Beach Club, guests are expected to dress appropriately in all public areas of the resort.

What are the depths of the resort pool?

The resort pool has depths from 0-5 ft.

Is the resort pool suitable for families with children?

Yes, the resort pool is perfect for families with children and features zero entry access as well as fountains that kids love to play in.

Are there swim lanes available at the resort pool?

Yes, there are painted swim lanes in the resort pool.Typically you will need to be at the pool early in the morning to swim in the lanes.

What is the pool's opening and closing time?

The pool is open daily from 6 am to 10 pm.

Is a wrist band and key card required for entry to the pool?

Yes, a wrist band and key card is required for entry to the pool.

Are pets allowed at the Lost Key resort pool?

No, pets are not allowed.

Can I bring coolers with food/drink to the resort pool?

Yes, small coolers and food/drink are permitted. However, bottles, glass objects, drinking glasses, etc. are not permitted in the pool area. Drinks are not permitted inside the pool.

Are lockers available at the resort pool?

Yes, day lockers are available on a first come, first-served basis.

Is the resort pool bicycle friendly?

Yes, there are bike racks.

Is the resort pool handicapped accessible?

Yes, the pool is a zero entry pool so it can be entered with a wheel chair. There is a single handicapped parking space available at the resort pool/fitness center.

Is the fitness center open to the public?

No, the fitness center is also members-only.

What are the operating hours for the fitness center?

The fitness center is open 24 hours a day.

What equipment is available in the fitness center?

The fitness center features cardio equipment such as treadmills, as well as machine and free weights.

Is a wrist band and key card required to access the fitness center?

Yes, a wrist band and key card is required to access the fitness center.

Do the Tennis Court have lights?

Yes the tennis courts are lighted.

Is there parking at the Tennis Courts?

Yes, there is parking at the tennis courts. It also serves as overflow parking for the community.

Are there water coolers at the Tennis Courts?

There are not water coolers but you can bring your own bottled water.

Does Lost Key have Pickle Ball Courts?

There are not dedicated Pickle Ball Courts, but the lines to play Pickle Ball have been added to the tennis courts.

Is Lost Key Golf Club open to the public?

Yes, Lost Key Golf Club is a public golf course open to non-members and resort guests.

How do you book a tee time?

You can book online at LostKeyBeachClub.com or at LostKeyGolfClub.com . You can also book by phone at (850) 549 2160

What kind of grass is used on the golf course?

Lost Key Golf Club features Sea Dwarf Paspalum grass from the tee through the green, offering optimum quality playing surfaces and green speeds.

How many sets of tees are available on each golf hole?

Each golf hole on the Lost Key Golf Course includes five sets of tees to provide a strategic playing experience for players of all skill levels.

What are the operating hours for the Golf Shop and Restaurant?

The Golf Shop is open from 6:30AM to 6:30PM daily. The Restaurant is open from 7:30AM to 5PM daily.

Can guests rent golf equipment from the Golf Shop?

Yes, guests can rent golf equipment from the Golf Shop, including Callaway rental clubs, apparel from various brands, and golf lessons.

Does the Lost Key Golf Club offer dining services?

Yes, the Lost Key Golf Club offers dining services at its full-service restaurant and bar, open seven days a week, offering breakfast and lunch.

What are appropriate attire for men?

Shirts with collars or mock necks and sleeves, slacks, golf shorts or walking shorts are considered appropriate attire for men.

Can men wear blue jeans or sweatpants?

No, blue jeans or sweatpants are not permitted for men.

What are appropriate attire for women?

Dresses, skirts, slacks, golf shorts, mid-length shorts and blouses are considered appropriate attire for women.

Can women wear halter tops or athletic shorts?

No, halter tops or athletic shorts are not permitted for women.

Are metal spiked shoes allowed on the golf course?

No, metal spiked shoes are prohibited on the golf course and practice areas.

Is smoking permitted in the clubhouse?

No, smoking is not permitted in the clubhouse.

Where is smoking permitted?

Smoking is permitted on the golf course and Loggia.

What amenities are available with our rental property?

Your rental agency or vacation homeowner should have conveyed basic amenities available to you. However, please note that you are only renting the area front and back with your units, and each unit is private property.

Are there any restrictions on walking in the preserve area?

Yes, the preserve areas surrounding the townhouses and villas are environmentally protected areas. No walking is permitted by law in this area. Enjoy the view and keep an eye out for native birds and wildlife. Please note that you may NOT cut through the preserve, as there is a risk of federal fine.

Can I park on the grass or on the sand?

No, you may not under any circumstance park on any grassy or sandy areas. This is where our water, power, and cable lines are run.

What should I do with my garbage?

Use the garbage and recycle containers for your unit. Both are picked up on Wednesday morning. You can put the bins out on Tuesday afternoon and roll them back in Wednesday evening.

Can anyone operate a golf cart on the street?

Golf carts have operating limitations. Make sure you discuss with your rental agency or homeowner before renting a golf cart. Only licensed drivers may operate golf carts.

Can I park my car on the street or on the sidewalk?

Parking is limited to the driveways and garage areas. Please do NOT block the sidewalk for the safety of our children and pets. This is where they walk and play. Our streets are small and quaint so cars are not permitted to park streetside so that emergency vehicles can pass.

What is the ideal parking situation for my vehicles?

Parking is tight in our community. Depending on the size of the vehicles, you can park 2 small cars (head to tail) in the garage or one larger vehicle. Same with the driveway.. If you have a golf cart, it must be parked in the garage.

Can I access the Lagoon or any of the lakes?

The Lagoon is part of the preserve and protected by law. No access of any kind is allowed. The lakes and ponds throughout the community are part of the storm water drainage system and can not be accessed. However, you can usually see lot of bird life around our water areas.

Are there any noise restrictions on the property?

Please be respectful of your neighbors and keep noise levels to a minimum, especially during the quiet hours. Excessive noise or disturbance may result in a warning or eviction.